Frequently Asked Questions (FAQ)

Shipping & Delivery

  • When will I receive my order?

Orders are processed and shipped within 1-3 business days. Once dispatched, delivery typically takes 24-48 hours for domestic shipments and 5-10 business days for international orders, depending on the destination.

  • Which shipping carriers do you use?

To ensure the safe arrival of your Lykia Silver pieces, we partner with Australia Post for domestic and FedEx for international deliveries.

  • How much is the shipping fee?

We offer free shipping on all orders over 100 AUD. For orders below this amount, a standard shipping fee will be applied at checkout.

Change of Mind 

At Lykia Silver, we are committed to ensuring every customer receives brand-new, hygienic, and pristine jewelry. Therefore, please choose carefully as we do not offer refunds or exchanges for a change of mind. This policy applies to all our collections, including earrings and rings. We encourage you to review product details and sizes thoroughly before completing your purchase.

Faulty & Damaged Items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a return, exchange, or repair if the item:

  • Is faulty or has a manufacturing defect,
  • Arrives damaged,
  • Does not match the description provided. In such cases, please contact us at silverlykia@gmail.com within [7] days of delivery with your order details and photos of the issue.

Product Care & Materials

  • Will the jewelry tarnish?

Our pieces are crafted from 925 Sterling Silver with Rhodium or 18K Gold plating to enhance durability. However, silver naturally reacts to chemicals. To maintain its shine, avoid direct contact with perfume, detergents, disinfectants, and saltwater.

  • Is the jewelry hypoallergenic?

Yes, all Lykia Silver designs are lead and nickel-free, making them safe and comfortable for sensitive skin.

  • How do I find my ring size?

You can check our "Size Guide" page or measure the inner diameter of a ring you already own in millimeters and contact us for assistance.

Contact & Support

  • How can I reach you?

For any inquiries, feel free to email us at or reach out via WhatsApp at +61 469 704 312 during our business hours.